The specific process of handling returns at overseas warehouses may vary depending on the overseas warehouse service provider. The following is the general return processing process: Return application: Consumers submit a return application through the cross-border e-commerce platform or customer service channel. They need to provide order information, reason for return and related product information. Application review: Overseas warehouse service providers will review return applications to confirm whether the return complies with the return policy and conditions. They may need to verify order information and product status. Receiving returns: Once the return request is approved, the consumer will be required to return the goods to the designated overseas warehouse address. The overseas warehouse service provider may provide a return label or shipping guide to ensure that the return can be delivered smoothly. Inspection and processing: After the overseas warehouse receives the returned goods, they will inspect and evaluate the goods. They will check the completeness, condition and accuracy of the return reason. If the goods meet the return policy, they can continue to process the return. Refund processing: Once the product has been inspected and confirmed to be in compliance with the return policy, the overseas warehouse service provider will process a refund in accordance with the return policy. The refund amount may include the product amount, original shipping costs and tariffs, etc. The specific refund method may vary depending on the e-commerce platform or return policy. Inventory Management: Returned merchandise may need to be re-inspected and processed. If the merchandise is still sellable, it can be put back into inventory. If the merchandise is damaged or not in saleable condition, it may need to be handled appropriately, such as returned to the supplier, destroyed or recycled.
